Since the casino hasn’t provided any alternative solution to verify the player, we were forced to close this complaint as ‘unresolved’. After reopening the complaint at the casino’s request, the player had finally been verified, and he confirmed a successful withdrawal. The player had made two withdrawals in USDT from Mostbet and received less money due to unfavorable exchange rates. He hadn’t been adequately informed about these rates in advance and couldn’t locate this information in the rules.
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The platform also offers gambling on online casinos that have more than 1300 slot games. The player had complained about technical problems related to live roulette. Furthermore, the player had been told that the casino didn’t accept players, when he had pointed out technical glitches. We had closed the complaint as ‘unresolved’ because the casino had failed to reply. The player had claimed that he was not paid his winnings amounting to 150 euros and his account had been closed without any response from the casino.
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Mostbet’s welcome bonuses aren’t just about making you feel good—they’re about giving you a head start in the game. Each bonus is strategically designed to boost your betting spirits and pad your wallet. Whether you’re logging in, registering, or just checking out the Mostbet app, these bonuses ensure every step is rewarding. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from India seems to have problems with his deposit.
Player’s deposit not credited.
The casino acknowledged the problem as a non-standard situation and confirmed that the player’s phone number had been successfully linked to his account. They had advised the player to attempt to withdraw his funds again. Following this advice, the player was able to successfully withdraw 950 USDT from the casino. The issue had therefore been resolved with the assistance of the Complaints Team. The player had encountered difficulties accessing his Mostbet account after he forgot his password. Despite his attempts to recover it, the required verification code was not being sent to his registered contact details. The account had been verified for around three months and had contained real money.
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After some back and forth, he had confirmed receiving part of his winnings but lost some in the process. We had deemed the case resolved as the player received the larger portion of his winnings. Despite sending the required documents, he didn’t receive a response for a month. We rejected the complaint based on the fact the player focused soloely on sportsbetting. As we don’t have insight into this sphere of gambling we referred the player to platforms that might able to help and rejected the complaint. The player had informed the casino of his gambling addiction and requested account blocking.
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- Despite our efforts to understand and resolve the situation, the player did not respond to our inquiries.
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- Despite multiple requests, the player failed to provide the necessary communication with the casino.
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- He had deposited funds using a credit card from Nubank, but the casino had informed him there were issues with this bank.
The player had deposited and played at Mostbet Casino, however his account was blocked with a balance of around 385 euros. The player claimed that he had provided all necessary documents for verification but the casino had taken an extended period to verify his account. The casino had responded by stating that the account verification process could take up to 60 days or longer. Upon completion of the verification process, the casino had stated that the player’s account was unfrozen. However, the player insisted on a full refund of his deposits, arguing that the casino was illegal in his country. The casino maintained that lost funds were not refundable and that there had been no incorrect debits from the player’s balance. The Complaints Team, after reviewing the evidence provided by the casino, concluded that the player had lost all his funds and hence, the complaint was rejected. Accessing casino Mostbet platform is a straightforward process designed for user convenience.
We urge players to keep this in mind when searching for an online casino to play at. Mostbet is devoted to encouraging responsible gambling behaviors and making sure that players may take part in casino entertainment in a secure and under control. To assist patrons in controlling their gambling behavior, the casino offers a variety of responsible gambling tools and information. A Mostbet Casino App and a mobile site are also available to allow players to enjoy their favorite games at any time and from any place. Mostbet is accessible on mobile devices, enabling users to take their favorite games with them wherever they go. This code allows new casino players to get up to $300 bonus when registering and making a deposit. It’s like walking into a big game – the atmosphere is electric and full of possibilities. Their website is super user-friendly, so even if you’re new to this, you’ll feel like a pro in no time. Updating your Mostbet mobile app on Android is a walk in the park.
A year later, we reopened the complaint as per the casino’s request. The player had their account blocked without further explanation. Eight months later, we reopened the complaint as per the casino’s request. The player did react to the allegations, however, did not respond to the asked questions.
According to the casino, the withdrawal requests had been rejected due to issues with the payment system. Despite trying to withdraw through a different account, the player’s request was still declined. The casino had suggested that the player contact his bank for resolution. However, the player claimed that the bank hadn’t placed any restrictions on his transactions.